FAQ

At Yaksok Cosmetics, you can be sure that the product you are buying comes directly from Korea. We travel there regularly and maintain strong relationships with each brand. Every product you purchase has been carefully selected by our team of experts. This is how we make a difference! Additionally, all our products are fresh and ready to provide you with a lasting experience thanks to their long shelf life. We ensure that you receive the best and in the best conditions.

Korean products use natural ingredients that tend to be softer and more skin-friendly. Still, we recommend doing a quick test on your hand before applying the product to your face. Additionally, we have a special section of products designed specifically for sensitive skin. If you have any questions or concerns, feel free to write to us at: hi@yaksokcosmetics.com

In South Korea, there is a law that prohibits animal testing for products, which means that no product manufactured in Korea undergoes this type of testing. You can rest assured that our products are cruelty-free.

Once you place your order, we will need up to 48 hours to process and carefully pack it. Normally, our packages usually arrive within 3 to 5 business days. Additionally, we will provide you with a tracking number so you can stay updated on your delivery via your email.

We understand that our products can be in high demand and sell out quickly. Generally, when an item is out of stock, we work to restock it within approximately 3 weeks. We continue to receive new products on our website consistently. We love receiving suggestions from our customers. If you have any product in mind that you would like to purchase or have any other suggestions, please let us know by writing to: hi@yaksokcosmetics.com

We are here to listen to you and meet your needs.

Of course. In each of our shipments, we will include a free sample, and sometimes even an extra surprise. Also, don't miss our promotions, where we give away additional products. We want you to enjoy your shopping with us to the fullest!

If you have received an incorrect or defective product, please accept our sincere apologies. At Yaksok Cosmetics, we strive to ensure that your order arrives in perfect condition; we understand that sometimes setbacks can occur during shipping. Don't worry, we will resolve it: you can return it and we will cover the shipping costs. Your satisfaction is Yaksok's priority.

No, in no way. All our products come directly from Korean brands and are shipped from our warehouse in Spain. Additionally, they have translated labels and comply with European import and safety regulations. Therefore, you will not have to pay customs fees or suffer delays in delivery.

After placing your order, you have a short period of time to make changes or cancellations. Please contact us on
the same day so we can assist you.

Currently, Yaksok Cosmetics ships within Spain to the peninsula and the Balearic Islands, as well as to other countries in Europe.

At the moment, we do not ship to Ceuta, Melilla, or the Canary Islands, due to logistical and administrative limitations related to the customs management of cosmetic products.

We are working to expand our shipping areas in the future. If this information changes, we will communicate it through our website and official channels.

Shipping cosmetic products to these areas requires specific customs procedures, additional documentation, and different logistical processes, which currently prevents us from guaranteeing an adequate shipping service aligned with our quality standards.

At this moment, it is not possible to place orders with shipping addresses in Ceuta, Melilla, or the Canary Islands.
If an order is processed by mistake due to a technical issue, it will be canceled and fully refunded.

Yes. We ship normally to the Balearic Islands, under the same conditions as to the Spanish mainland.